What is Eagle?
Self-hosted support ticket system built with Laravel. Manage clients, track tickets, turn emails into tickets, and organize your Help Center. Simple, open-source, and fully customizable.
Problem
Users previously relied on SaaS-based support ticket systems lacking data control and customization, leading to higher costs and dependency on third-party platforms.
Solution
A self-hosted, open-source support ticket system built with Laravel, enabling users to manage tickets, convert emails to tickets, and customize their help desk infrastructure.
Customers
IT managers, developers, and SMEs prioritizing data privacy and needing customizable, in-house support solutions.
Unique Features
Full self-hosting capability, open-source codebase, email-to-ticket conversion, and Laravel-based customization.
User Comments
Easy to deploy on-premise
Saves costs compared to SaaS tools
Highly customizable for specific workflows
Email integration works seamlessly
Open-source transparency is a plus
Traction
Launched on ProductHunt with 100+ upvotes, 2k+ GitHub repository visits, and active community contributions.
Market Size
The global customer support software market is projected to reach $22 billion by 2025 (Statista, 2023).
