What is ChatSense?
AI-powered customer conversation analysis that reveals actionable insights. Automatically label & analyze support conversations to improve products, reduce churn, and enhance customer experience.
Problem
Users manually analyze customer support conversations, which is time-consuming and inefficient, leading to delayed insights and difficulty in scaling feedback analysis.
Solution
An AI-powered customer conversation analysis tool that automatically labels, categorizes, and extracts actionable insights from support chats to improve products and reduce churn.
Customers
Customer support managers, product managers, and CX professionals in SaaS companies or enterprises handling high volumes of customer interactions.
Unique Features
AI-driven sentiment analysis, automatic trend detection, and real-time insights generation without manual tagging.
User Comments
Saves hours of manual analysis
Identifies recurring issues effortlessly
Improves response accuracy
Easy integration with support platforms
Enhances customer retention strategies
Traction
Launched on ProductHunt with 500+ upvotes, integrated with platforms like Zendesk and Intercom, used by 1,000+ teams (specific MRR/user stats not disclosed).
Market Size
The global customer experience analytics market is projected to reach $10.5 billion by 2027 (MarketsandMarkets, 2023).
