What is Isara - Understanding Humans At Scale?
Isara is an AI-powered analytics platform for customer support teams. It analyzes every conversation to surface key issues, track satisfaction, and suggest improvements—helping teams resolve problems faster, spot upsell opportunities, and improve documentation
Problem
Customer support teams manually analyze conversations, which is time-consuming and inefficient. Manual analysis leads to slower issue resolution and missed upsell opportunities
Solution
AI-powered analytics platform. Users can analyze every customer conversation to identify key issues, track satisfaction, and receive actionable insights. AI analyzes conversations to surface trends and suggest improvements
Customers
Customer support teams and managers in mid-to-large companies, particularly those handling high volumes of interactions
Unique Features
Real-time analysis of 100% of support conversations, automated satisfaction tracking, and identification of upsell opportunities through sentiment detection
User Comments
No user comments available from provided data
Traction
Launched on ProductHunt with 100+ upvotes. Specific metrics (users, revenue) not disclosed in provided info
Market Size
Global customer experience analytics market size was $10.9 billion in 2022 (Grand View Research)
