What is Universal Inbox?
Helpwise's Universal Inbox lets you manage customer queries from multiple channels (e.g. email, voice, chat, SMS, social media) in one place, collaborate with team members, use analytics, automate workflows to reduce workload and improve efficiency.
Problem
Businesses struggle to manage customer queries across multiple channels such as email, voice, chat, SMS, and social media, leading to inefficiencies, missed messages, and decreased customer satisfaction.
Solution
Helpwise's Universal Inbox is a dashboard that lets businesses manage customer queries from multiple channels in one place, collaborate with team members, use analytics, and automate workflows to reduce workload and improve efficiency.
Customers
Customer service teams, support agents, and businesses of all sizes that require efficient handling of customer queries across multiple communication channels.
Unique Features
The Universal Inbox consolidates multiple communication channels into a single interface, enabling team collaboration, providing analytics on customer interactions, and offering workflow automation to streamline operations.
User Comments
Users appreciate the convenience of managing multiple communication channels in one place.
The collaborative features for team members are highly valued.
The ability to automate workflows and utilize analytics has improved efficiency for many.
Some users have mentioned a learning curve to fully utilize all features.
General feedback indicates a significant increase in customer service efficiency.
Traction
Could not find specific traction information such as product version, number of users, or revenue details due to limitations in search capabilities.
Market Size
The global customer experience management market is projected to grow from $8.5 billion in 2020 to $14.9 billion by 2025, at a CAGR of 11.8% during the forecast period.
