What is Sendbird AI agent for customer service?
Stop reacting to customer issues. Start anticipating them. Proactive customer service is the future, across every channel - mobile, web, social. Powered by the robust platform behind 7 billion monthly conversations. Transform your customer experience today.
Problem
Customer service teams struggle to manage and predict customer issues effectively across multiple channels such as mobile, web, and social media. This often leads to inadequate responses and unsatisfactory customer experiences.
reacting to customer issues instead of anticipating them
Solution
An AI-powered customer service platform
proactive customer service solutions that enable businesses to anticipate and prevent customer issues before they occur
Handle 7 billion monthly conversations; engage with customers on all major channels.
Customers
Customer service managers and representatives
Tech-savvy companies
Businesses handling high volumes of customer interactions
Companies focusing on improving customer experiences
Unique Features
Proactive approach to customer service
Integration across various communication channels
Capability to handle billions of conversations monthly
User Comments
Users find the proactive approach beneficial for anticipating problems.
Integration across channels is highly valued.
Scalable solution that handles high volumes efficiently.
Overall positive impact on customer experience.
Some concerns on initial setup complexity.
Traction
The platform is involved in handling 7 billion monthly conversations
Gaining popularity with businesses looking to transform their customer service approaches
Market Size
The global customer engagement solutions market was valued at $17.8 billion in 2020 and is projected to reach $30.4 billion by 2026, growing at a CAGR of 9.6%.
