What is ThriveDesk for Wix?
The integrated Wix widget displays your customer purchase history, order details, and even lets you fulfill orders right when the contact for support. Search for specific orders, view purchased products/services, and elevate your customer support game.
Problem
Wix store owners struggle with managing customer support efficiently, as traditional methods do not integrate customer purchase history or order details directly into the support platform. This lack of integration leads to longer response times and a less personalized support experience, hindering efficient customer support.
Solution
Thrivedesk is a customer support dashboard specifically designed for Wix store owners. It automates support tasks and integrates live chat capabilities, allowing users to view customer purchase history, order details, and fulfill orders directly during a support session. This advanced functionality ensures a more personalized and efficient customer service experience. Automates customer support and integrates live chat with direct access to customer purchase history and order details.
Customers
Wix store owners, especially those looking to enhance their customer support system and provide a more personalized shopping experience.
Unique Features
Integration of customer purchase history and order details directly in the customer support interface, enabling support agents to access relevant information quickly and efficiently.
User Comments
Users have not yet provided public feedback for analysis.
Traction
The specific traction details such as the number of users, MRR/ARR, or funding are not publicly available.
Market Size
The specific market size for Wix customer support tools is not available. However, the e-commerce platform market, which includes services like Wix, was valued at $6.2 trillion in 2021 and is expected to grow.
