What is Threado AI?
Create your custom trained AI in minutes. Train it on your knowledge base, support doc URLs, PDFs, and community conversations. Install it on Slack, Discord, your website and provide instant responses to customer queries.
Problem
Customers struggle with finding answers to their queries on platforms like Slack, Discord, and web-based interfaces, leading to delayed responses and a decrease in customer satisfaction due to the inefficiency and time consumed in manual query resolution.
Solution
Threado AI is a solution in the form of a customizable AI tool that can be trained with a company's knowledge base, support documents, PDFs, and community conversations. It can be installed on platforms such as Slack, Discord, and websites to provide instant responses to customer queries.
Customers
The primary users of this product are customer support teams, community managers, and businesses that utilize Slack, Discord, or web platforms for customer interaction and support.
Unique Features
Custom training with a company's specific documents and conversations, multi-platform support (Slack, Discord, web), and quick installment for instant automated support responses.
User Comments
User comments were not directly available. Potential insights would likely focus on ease of setup, effectiveness in reducing response time, and quality of AI-generated responses.
Traction
Specific metrics on traction such as user numbers, MRR, or funding were not directly available. Insights may include positive adoption trends among customer support-centric businesses and community platforms.
Market Size
The global customer experience management market, which includes AI-driven support solutions like Threado, was valued at $7.6 billion in 2020 and is expected to reach $14.5 billion by 2025, growing at a CAGR of 13.9%.
