What is Shrew?
Shrew is a 2-way sync between Slack and Intercom. That lets you manage Slack customer channels and also Intercom conversations, natively in Slack. It's free to use. Please Book a Demo here - https://forms.gle/Wjp7DZmbq54XKSRaA
Problem
In the current situation, users manage their customer interactions through separate platforms like Slack for team communication and Intercom for customer interaction management. The main drawback is users have difficulty in efficiently managing customer interactions due to the need to switch between multiple platforms, which leads to increased time consumption and inefficiency.
Solution
A tool that provides a 2-way sync between Slack and Intercom, allowing users to manage Slack customer channels and Intercom conversations natively in Slack, thus reducing time consumption and increasing efficiency.
Customers
Customer Success Managers and Support Teams in tech companies who regularly use Slack for internal communications and Intercom for customer service interactions. They value efficiency and seamless integration in customer support operations.
Unique Features
The integration of Slack and Intercom within a single platform for managing customer success and support operations, thereby negating the need for constant switching between applications.
User Comments
The tool is very helpful for streamlining communication.
Integration within Slack is intuitive and increases productivity.
Some have faced initial setup challenges but support is responsive.
Users appreciate it's free to use.
Enhances the speed of handling customer queries.
Traction
The product was newly launched with bookable demo sessions, indicating initial phase traction. Specific user numbers or revenue data is not available.
Market Size
The global customer engagement solutions market is expected to grow from $15.5 billion in 2019 to $30.9 billion by 2027, indicating a strong market for integrated solutions like Shrew.
