Shrew
Alternatives
0 PH launches analyzed!
Problem
In the current situation, users manage their customer interactions through separate platforms like Slack for team communication and Intercom for customer interaction management. The main drawback is users have difficulty in efficiently managing customer interactions due to the need to switch between multiple platforms, which leads to increased time consumption and inefficiency.
Solution
A tool that provides a 2-way sync between Slack and Intercom, allowing users to manage Slack customer channels and Intercom conversations natively in Slack, thus reducing time consumption and increasing efficiency.
Customers
Customer Success Managers and Support Teams in tech companies who regularly use Slack for internal communications and Intercom for customer service interactions. They value efficiency and seamless integration in customer support operations.
Unique Features
The integration of Slack and Intercom within a single platform for managing customer success and support operations, thereby negating the need for constant switching between applications.
User Comments
The tool is very helpful for streamlining communication.
Integration within Slack is intuitive and increases productivity.
Some have faced initial setup challenges but support is responsive.
Users appreciate it's free to use.
Enhances the speed of handling customer queries.
Traction
The product was newly launched with bookable demo sessions, indicating initial phase traction. Specific user numbers or revenue data is not available.
Market Size
The global customer engagement solutions market is expected to grow from $15.5 billion in 2019 to $30.9 billion by 2027, indicating a strong market for integrated solutions like Shrew.
Notify Me (Intercom <> Slack)
Receive Slack notifications for your Intercom CSATs
31
Problem
Customer Support Leaders struggle to stay updated with new CSAT ratings in real time, leading to delayed responses to customer dissatisfaction. The drawbacks of this old situation include delayed responses to customer dissatisfaction.
Solution
A notification system that integrates with Slack to send real-time alerts for new CSAT ratings on Intercom. Users can receive notifications for new ratings, handle dissatisfaction swiftly, benefit from high customization options, and receive daily reports. The core features are to send real-time alerts for new CSAT ratings on Intercom.
Customers
The product is ideal for Customer Support Leaders in companies that use Slack for internal communication and Intercom for customer support.
Unique Features
Highly customizable notifications and daily reports specifically for Intercom CSATs.
User Comments
Currently, there are no user comments available for analysis.
Traction
Since specific traction data is not available, details such as number of users, MRR, or financing cannot be provided.
Market Size
The market size specific to Intercom CSAT notification systems isn't readily available; however, the global customer experience management market is expected to reach $14.5 billion by 2024.
LMS for Intercom Messenger
Present your academy directly in Intercom Messenger
20
Problem
Users need to direct customers to external websites for training, leading to friction and reduced user retention.
Solution
An Intercom Messenger-integrated LMS tool enabling users to deliver courses and certificates directly within Intercom interfaces, eliminating external platforms.
Customers
Customer success teams, support teams, and SaaS companies using Intercom for customer communication.
Unique Features
Seamless in-Messenger training delivery, certification issuance without redirects, and Intercom-native course management.
Traction
Launched on ProductHunt with 100+ upvotes; integrates with Intercom’s 25k+ business user base.
Market Size
The global LMS market is projected to reach $25 billion by 2025 (MarketsandMarkets, 2023).
Intercom Messenger Library
Easy Intercom integration for in-app chat in FlutterFlow
16
Problem
Users looking to provide in-app customer support through live chat in their apps often face difficulties in integrating such features due to the complexity of coding. Integrating live chat functionality in apps without a user-friendly solution can lead to increased development time and cost, as well as reduce the efficiency of customer support setup.
Solution
A tool for easy Intercom integration for in-app chat in FlutterFlow, allowing users to seamlessly connect, customize, and deploy customer support features. This solution enables users to integrate Intercom’s live chat into FlutterFlow apps without the need for complex coding, improving user engagement and streamlining support processes.
Customers
App developers and businesses using FlutterFlow who are looking to enhance their apps with efficient customer support features. These users are likely to be professionals aiming to improve user engagement and streamline customer interaction within their apps.
Unique Features
The product offers an 'easy-to-use' solution for integrating live chat, specifically tailored for FlutterFlow users, allowing them to connect and customize chat features without extensive coding knowledge, thereby simplifying the deployment process.
User Comments
Users find it easy to integrate the chat feature into their apps.
The customization options are appreciated.
The solution significantly reduces the coding effort required.
Improved customer support efficiency is noted.
There is positive feedback on user engagement improvements.
Traction
The product is newly launched and has started gaining attention on platforms like ProductHunt. Detailed traction metrics such as user numbers or revenue are not specified.
Market Size
The global in-app chat market is expected to grow with a CAGR of around 6.9% from 2021 to 2028, highlighting a potential future growth opportunity due to increasing demand for real-time customer engagement solutions.
Slack community sites with Hall
Save Slack conversations into a branded SEO-optimized site
159
Problem
Users struggle to retain and utilize valuable conversations and knowledge shared within Slack communities due to limited search capabilities and the transient nature of chat. The use of knowledge from past Slack discussions is not optimized for SEO, missing opportunities to drive organic traffic.
Solution
A web platform that syncs and pushes conversations from a Slack community into a branded, SEO-optimized community site. Users can transform Slack discussions into a searchable knowledgebase, increasing the accessibility of information and improving organic search traffic.
Customers
Community managers, marketers, and SEO specialists in tech companies, primarily those managing large interactive Slack communities. Community managers, marketers, and SEO specialists are most interested in leveraging community interactions to boost engagement and visibility.
Unique Features
Unique ability to convert Slack conversations into a structured, searchable format that is SEO-friendly, facilitating the creation of a dynamic community knowledgebase that can attract organic traffic.
User Comments
Users appreciate the SEO benefits.
Helpful for retaining community knowledge.
Improves content discoverability on the web.
Enhances community engagement.
Some concerns over user interface complexity.
Traction
Launched recently on ProductHunt, gaining attention from technology and marketing professionals. Specific traction metrics like user numbers or revenue are currently unavailable.
Market Size
The market for community management tools is growing, with a considerable embrace of digital interaction spaces. The global enterprise collaboration market is set to reach$ 59.86 billion by 2023.
Uploadify ‑ Customer Gallery
Create stunning Shopify customer image galleries
8
Problem
The current situation for Shopify store owners is that they need dynamic and engaging ways to display customer-generated content.
Drawbacks include the inability to efficiently showcase user content and lack of interaction, such as comments or filtering by product, which can lead to missed opportunities for increasing sales and customer engagement.
Solution
A platform integrated with Shopify that allows users to create image galleries using customer-generated content, enabling customers to comment on posts and filter the gallery by products and custom fields, thus enhancing customer interaction and driving sales. Examples include visual commerce and customer testimonial features.
Customers
Shopify store owners and e-commerce managers looking to enhance their online store's visuals and customer interaction through user-generated content.
Unique Features
The unique ability to allow customers to comment on and filter product galleries, which enhances customer interaction.
The integration of rewards and discounts to motivate customers to upload their images is another standout feature.
User Comments
Users appreciate the ease of integrating user-generated content in their stores.
The filtering options by product and custom fields are praised for enhancing customer experience.
Some users mention increased sales due to higher customer engagement.
There is positive feedback on the ability to use discounts and rewards to encourage content uploads.
A few users remarked on the need for additional customization options within the platform.
Traction
The product has been recently launched and gaining traction, with a growing number of Shopify stores adopting it for better user engagement.
Market Size
The visual content marketing industry is growing rapidly, with the global visual content creation market valued at approximately $195 billion in 2022 and expected to grow significantly.
Customer Success Sidekick by Parative
A CS conversion kit for your CRM
86
Problem
Customer Success teams often struggle with managing accounts, prioritizing tasks, and driving renewals and expansion due to the complexity and limitations of their CRM systems. The complexity and limitations of current CRM systems hinder the effectiveness of Customer Success initiatives.
Solution
Parative's CS Sidekick is a conversion kit for CRMs that provides a suite of tools specifically designed for Success teams. It includes features for account management, task prioritization, and driving renewals and expansion. Importantly, it functions as a simple overlay on existing CRM tools, which eliminates the need for any changes to the CRM system.
Customers
The primary users of Parative's CS Sidekick are Customer Success teams within organizations of various sizes that utilize CRM systems for client management and are seeking ways to enhance their productivity and results without overhauling their existing systems.
Unique Features
Seamless integration as an overlay on existing CRM systems, meaning no need for CRM changes.
User Comments
No user comments could be analyzed due to the lack of direct access to specific comments on the product.
Traction
No specific traction data available from the provided information or accessible sources.
Market Size
The global Customer Success platforms market size was $1.02 billion in 2021 and is expected to grow, indicating a significant market opportunity for products like CS Sidekick.
The Slack-er Quiz
What's your Slack Vibe? Take our fun quiz to find out!
30
Problem
Users might not be aware of their Slack communication style within a team
Lack of insight into personal Slack communication dynamics can lead to miscommunications and reduced team effectiveness
Solution
Quiz-based platform
Users can discover their Slack personality in less than a minute by answering 7 quick questions
Example: Revealing if the user is a 'Slack party starter' or 'Slack surfer'
Customers
Professionals working in team environments using Slack for communication
Team leaders, HR professionals, project managers, and remote work facilitators
Unique Features
Quick quiz format for easy and engaging user interaction to uncover Slack communication style
User Comments
Fun and engaging quiz that provides insights
Quick and entertaining way to understand Slack habits
Great for team-building activities
Helpful in improving team dynamics
Useful tool for remote teams
Traction
The product has gained popularity on ProductHunt with positive user feedback and engagement
Specific traction data is not available
Market Size
Team communication and collaboration tools market is valued at approximately $20 billion
The specific market size for Slack personality quizzes is not available
Atlas for Slack Connect
Support ticketing for Slack Connect
126
Problem
Organizations using Slack for communication find it challenging to manage customer support requests efficiently across various channels such as email, SMS, WhatsApp, and Slack itself. The fragmented communication leads to slower response times and decreased customer satisfaction.
Solution
A dashboard that integrates with Slack Connect to convert Slack Connect threads into tickets and respond to tickets from any channel (live chat, email, SMS, WhatsApp, and Slack) directly within Slack, streamlining the communication process and making it more manageable.
Customers
Customer support teams, IT helpdesks, and any business unit that uses Slack for internal communication and needs to manage external communication efficiently across multiple channels.
Alternatives
View all Atlas for Slack Connect alternatives →
Unique Features
The unique ability to centralize ticketing and responses from varied communication platforms such as live chat, email, SMS, WhatsApp, and Slack within the Slack interface itself.
User Comments
Simplifies support ticket management within Slack.
Improves response time to customer queries.
Facilitates a more organized communication workflow.
Reduces the need for multiple tools and platforms.
Enhances team collaboration on support issues.
Traction
Due to limited specific data from Product Hunt and the official website, precise traction metrics such as user numbers, MRR, or funding details were unavailable up until the knowledge cutoff in April 2023.
Market Size
The global customer service software market size was valued at $8.23 billion in 2021 and is expected to grow, indicating a large and expanding market for solutions like Atlas for Slack Connect.
No-code Customer Interface
Build a layer into your product that helps customers grow
481
Problem
Customers often face information overload when interacting with products, leading to unactionable, non-personalized, and disengaging experiences.
Solution
EverAfter is a no-code platform for building customer interfaces such as portals, hubs, dashboards, and presentations, aimed at transforming overload into actionable, personalized, engaging customer experiences.
Customers
The primary users of EverAfter are businesses in the B2B sector looking to enhance customer engagement through personalized interfaces.
User Comments
Users appreciate the platform's ease of use and customization options.
The no-code aspect is highly valued by non-technical users.
Clients have noticed an improvement in customer satisfaction.
The platform's ability to present personalized data is praised.
Some users request more integrations and features.
Traction
Since its launch on ProductHunt, EverAfter has attracted positive attention. Specific traction metrics (users, revenue) were not available.
Market Size
Data not available