What is Shoreline Insights?
Incident Insights is a free tool that analyzes incident management ‘tickets,’ after applying machine learning to organize the data. This makes it easy to identify top problems, understand on-call team health, and monitor trends on metrics like MTTR and MTTA.
Problem
Organizations often struggle with managing and analyzing incident management tickets, leading to inefficiencies in identifying top issues, understanding team health, and tracking trends in metrics like Mean Time to Repair (MTTR) and Mean Time to Acknowledge (MTTA), due to inefficient incident ticket management.
Solution
Incident Insights is a free tool that applies machine learning to analyze incident management tickets, organizing the data to easily identify top problems, understand on-call team health, and monitor trends on metrics like MTTR and MTTA.
Customers
The primary users are likely to be IT operations managers, DevOps teams, and incident response teams in organizations that deal with frequent incident management.
Unique Features
The application of machine learning to organize incident ticket data stands out as a unique approach, enabling more efficient identification of problems and monitoring of key performance metrics.
User Comments
Users appreciate the ease of turning incident ticketing data into actionable analytics.
The ability to quickly identify top problems is highlighted as particularly beneficial.
The tool's impact on understanding on-call team health positively is noted.
Users value the ability to monitor metrics like MTTR and MTTA effectively.
The tool being offered for free is seen as a significant advantage.
Traction
As the product details from the provided links are insufficient, specific traction details such as user numbers, MRR, or funding could not be determined.
Market Size
The global incident and emergency management market size was valued at $107 billion in 2020 and is expected to grow.
