What is Pylon?
AI-Native support platform built for B2B companies. One tool for your ticketing, chat, knowledge base, AI support, account intelligence, and more.
Problem
B2B companies currently manage customer support using separate tools for ticketing, chat, and knowledge base, resulting in fragmented workflows, higher operational costs, and inconsistent customer data.
Solution
An AI-native support platform where users can consolidate ticketing, chat, knowledge base, AI automation, and account intelligence into one tool. AI-driven insights resolve complex queries faster and unify customer interaction data.
Customers
Customer support teams and IT managers at B2B companies, especially mid-to-large enterprises handling high ticket volumes and requiring scalable solutions.
Unique Features
End-to-end AI integration for predictive ticket routing, automated responses, and account-specific customer insights; unified dashboard combining all support channels.
User Comments
Simplifies cross-channel support management
Reduces resolution time with AI
Improves customer satisfaction scores
Cost-effective compared to multiple tools
Requires training for advanced AI features
Traction
Launched in 2023, grew to 200+ enterprise clients, $1.2M ARR, and raised $4M seed funding in 2024. Founder has 1.2K followers on LinkedIn.
Market Size
The global customer support software market is projected to reach $18.5 billion by 2026, driven by B2B demand for AI-driven, omnichannel solutions (Statista, 2023).
