Pluno: Escalation Copilot for Zendesk
Periodic customer updates without babysitting Jira & Slack
# Customer Service AssistantWhat is Pluno: Escalation Copilot for Zendesk?
Escalate Zendesk tickets to Slack or Jira in one click, with full context & key details via smart, customizable summary templates. Keep teams aligned & customers updated; no manual tracking, no missed updates. Faster resolutions, better support, higher CSAT.
Problem
Users manually track Zendesk ticket escalations to Slack/Jira, leading to manual tracking and missed updates.
Solution
A Zendesk-integrated tool allowing users to escalate Zendesk tickets to Slack or Jira in one click with smart, customizable summary templates for context-rich updates.
Customers
Customer support agents and managers handling high ticket volumes, requiring streamlined cross-team collaboration.
Unique Features
Automated ticket escalation with full context retention, customizable templates, and real-time updates in Slack/Jira without manual intervention.
User Comments
Saves time on ticket routing
Reduces missed customer updates
Improves team alignment
Simplifies escalation workflows
Boosts CSAT scores
Traction
Launched 2 months ago, featured on ProductHunt with 500+ upvotes, integrated with 1k+ Zendesk instances.
Market Size
The global customer support software market is valued at $18 billion (Grand View Research, 2023).
