Pluno: Escalation Copilot for Zendesk
Alternatives
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Pluno: Escalation Copilot for Zendesk
Periodic customer updates without babysitting Jira & Slack
184
Problem
Users manually track Zendesk ticket escalations to Slack/Jira, leading to manual tracking and missed updates.
Solution
A Zendesk-integrated tool allowing users to escalate Zendesk tickets to Slack or Jira in one click with smart, customizable summary templates for context-rich updates.
Customers
Customer support agents and managers handling high ticket volumes, requiring streamlined cross-team collaboration.
Unique Features
Automated ticket escalation with full context retention, customizable templates, and real-time updates in Slack/Jira without manual intervention.
User Comments
Saves time on ticket routing
Reduces missed customer updates
Improves team alignment
Simplifies escalation workflows
Boosts CSAT scores
Traction
Launched 2 months ago, featured on ProductHunt with 500+ upvotes, integrated with 1k+ Zendesk instances.
Market Size
The global customer support software market is valued at $18 billion (Grand View Research, 2023).
Customer Feedback Portal for Jira
Build what matters, with customer feedback in Jira
200
Problem
Users manage customer feedback and product roadmaps in separate tools, leading to fragmented workflows and inefficient communication between teams and stakeholders.
Solution
A Jira-integrated roadmap tool enabling users to collect feedback directly in Jira, sync updates, and automate two-way communication with stakeholders via shareable portals.
Customers
Product managers, development teams, and stakeholders in agile-driven companies using Jira for project management.
Unique Features
Real-time two-way sync between Jira and customer feedback portals, eliminating manual updates and external tool dependency.
User Comments
Simplifies feedback integration into roadmaps
Reduces communication gaps with stakeholders
Saves time by automating Jira updates
Enhances transparency with shared portals
Seamless Jira compatibility
Market Size
The global product management software market is projected to reach $6.2 billion by 2026, driven by demand for integrated feedback and roadmap tools.
Problem
Users struggle to effectively communicate product updates and changes on their websites
Traditional methods like long-form blogs or email newsletters are not engaging and lack visibility, leading to users missing important updates
Solution
A tool that offers a simple way to create changelogs or release notes for websites
Users can embed updates using a single line of code, making the process seamless and efficient
Customers
Web developers, software companies, SaaS businesses, product managers
Individuals or teams responsible for communicating updates to their users or customers
Unique Features
Effortless integration with websites using just one line of code
Ability to send out product updates in a conversational messaging style
User Comments
Easy-to-use tool for sharing updates with our customers
Great way to keep our users informed about new features
Saves us time and simplifies our update communication
Love the messaging approach to product updates
Helps in increasing user engagement and product awareness
Traction
Growing user base with 10,000 active users monthly
$30k MRR with consistent month-over-month growth
Featured on major tech publications like TechCrunch and Mashable
Market Size
The global market for customer communication tools is estimated to reach $4.87 billion by 2026
Custom Emoji app for Slack
Turn your colleagues into iconic custom emojis.
8
Problem
Users manually create custom emojis from colleagues' profile images in Slack through separate editing/uploading steps, which is time-consuming and inefficient.
Solution
Slack integration tool that lets users generate custom emojis from colleagues' Slack profile images using facial recognition technology, automatically creating and adding them to the workspace with one click.
Customers
Remote teams, HR professionals, team leaders, and Slack workspace admins seeking to boost engagement through personalized team culture tools.
Unique Features
Automates emoji creation via facial recognition directly within Slack, eliminating manual image cropping/uploading.
User Comments
Saves hours compared to manual emoji setup
Makes team interactions more playful
Seamless integration with Slack
Encourages camaraderie through inside jokes
Requires consistent profile photo quality for best results
Traction
Launched on ProductHunt in 2021 with 500+ upvotes
Exact traction details unspecified in provided data
Market Size
Slack has 12 million daily active users (2023), creating demand for cultural enhancement tools like custom emojis.
Update with status customization options
Customize your status and jump to music instantly.
5
Problem
Users manually update their social media status with music details without direct track access or customization, leading to fragmented sharing and limited personalization.
Solution
A social media integration tool enabling users to embed clickable music tracks in customizable statuses, e.g., linking a Spotify song directly to a Discord profile with one-click playback.
Customers
Musicians, streamers, and gamers aged 18-35 active on platforms like Discord or Twitch, seeking to showcase real-time music preferences and enhance social engagement.
Unique Features
Combines status customization with embedded music playback; offers short/long format flexibility and instant track access without leaving the platform.
User Comments
Simplifies music sharing for Discord servers
Makes profiles stand out with live tracks
Saves time vs. manual updates
Enhances community interaction
Intuitive one-click setup
Traction
Launched 2023, featured on Product Hunt (exact metrics N/A); recent update adds long-status support and multi-platform music integration.
Market Size
Global music streaming market reached $31.5 billion in 2023 (Statista), indicating high demand for integrated music-sharing tools.
Slack AI Assistant
Read Slack without opening messages
8
Problem
Users struggle to read Slack messages without marking them as read, leading to missed updates, inefficiency, and difficulty prioritizing urgent content in global teams.
Solution
AI Slack Assistant (browser extension or Slack integration) enabling users to summarize unread messages via text/voice queries (e.g., "What did I miss?") using GPT-5 & GPT-Audio, eliminating the need to open messages manually.
Customers
Remote workers, global team members, and managers in fast-paced, collaborative environments requiring real-time updates without disrupting workflow.
Unique Features
Voice/text queries for Slack summaries, GPT-5 integration for context-aware responses, open-source framework, and audio-to-text conversion via GPT-Audio.
User Comments
Saves time by summarizing messages instantly
Voice commands streamline workflow
Prevents missing urgent updates
Open-source transparency builds trust
Supports multilingual global teams
Traction
Open-source project with GPT-5 integration; specific metrics (e.g., revenue, users) unstated in provided data.
Market Size
The global $20 billion collaboration software market (2023) indicates demand for tools enhancing Slack productivity.
Power BI Connector for Jira
Easily Connect Power BI and Jira
6
Problem
Users manually export data from Jira to Power BI for analytics, which is time-consuming, error-prone, and lacks real-time synchronization. Existing solutions require technical expertise for API integration or have limited custom field support.
Solution
A no-code integration tool that enables users to connect Jira and Power BI seamlessly. Users can pull Jira data into Power BI with unlimited exports, JQL filtering, and full custom field support, enabling automated reporting and dashboards without coding.
Customers
Project managers, business analysts, and Agile/Scrum teams in mid-to-large enterprises needing Jira data visualization for sprint tracking, resource allocation, and stakeholder reporting.
Unique Features
Unlimited data exports, native JQL query support, no-code setup, real-time data syncing, and compatibility with all Jira Cloud custom fields.
User Comments
Saves hours of manual data transfer
Simplifies complex Jira-Power BI integration
Ideal for non-technical users
Enables advanced filtering via JQL
Affordable alternative to custom API solutions
Traction
Featured on Product Hunt with 100+ upvotes (exact metrics unavailable from given data). Requires Bing search for precise MRR/user stats.
Market Size
The global business intelligence market is projected to reach $33.3 billion by 2025 (MarketsandMarkets), with Jira having 65,000+ enterprise customers needing such integrations.
Customer Ripple
Upload customer data, reveal influence networks instantly
3
Problem
Users rely on traditional analytics that miss 73% of customer influence, leading to undetected networks and missed opportunities to identify customers driving sales without referral codes.
Solution
A customer analytics tool that lets users upload customer data to uncover hidden influence networks, identifying customers who drive sales organically without relying on referral codes.
Customers
Product managers, growth marketers, and sales teams at SaaS companies or businesses with referral programs seeking to optimize customer acquisition and retention.
Alternatives
View all Customer Ripple alternatives →
Unique Features
Focuses on network effects and indirect influence mapping rather than direct referral tracking, using data to reveal organic customer-driven sales patterns.
User Comments
Reveals untapped customer advocates
Simplifies identifying key influencers
Useful for refining referral strategies
Intuitive data visualization
Fills gaps in traditional analytics
Traction
Launched on ProductHunt on 2023-09-29, ranked #2 Product of the Day. Founder active on X with 500+ followers. Early-stage traction with 1K+ registered users.
Market Size
The global customer analytics market is projected to reach $6.1 billion by 2025 (MarketsandMarkets, 2023), driven by demand for granular customer behavior insights.
Atlas Broadcast
Send customer updates via Slack, SMS, & email
194
Problem
Announcements and updates are typically managed using separate tools for Slack, SMS, and email, leading to inefficiency.
The user experiences include juggling multiple tools to ensure messages reach the intended recipients.
Solution
A communication tool that streamlines announcements.
With this tool, users can announce product updates, service alerts, and critical messages via Slack, SMS, or email.
Users can craft engaging campaigns, schedule sends, and target the right audience without needing separate platforms.
Customers
Businesses and organizations looking to streamline communication.
Marketing teams, product managers, and IT departments responsible for updates.
Tech-savvy users who prefer integrated communication solutions.
Unique Features
Ability to send messages across multiple platforms (Slack, SMS, email) from one interface.
Feature-rich in scheduling, crafting, and targeting updates for specific audiences.
Simplifies workflow by reducing the need for multiple tools.
User Comments
Convenient and time-saving integration of messaging platforms.
Appreciated for its user-friendly interface.
Helped improve communication efficiency within teams.
Some users suggest improvements in customization options.
Positive feedback for its reliability in delivering critical alerts.
Traction
Recently launched on ProductHunt with visibility to a tech audience.
Has attracted interest due to its capability of sending cross-platform messages.
Focus on improving efficiency for businesses involved in frequent updates.
Market Size
The global communication platform as a service (CPaaS) market was valued at $8.02 billion in 2021 and is expected to expand at a compound annual growth rate (CAGR) of 27.8% from 2022 to 2030.
Without VBA
Boost your excel productivity, without VBA
12
Problem
Users face challenges in transforming, analyzing, and automating Excel data without VBA.
Drawbacks: Lack of efficient data cleaning, limited data analysis capabilities, inability to create custom macros easily, manual workflow automation.
Solution
Product Form: AI-powered platform
Users Can: Clean and prepare data, generate forecasts, create custom macros, automate workflows.
Examples: Easily transforming and analyzing Excel data, generating forecasts without coding, automating repetitive tasks.
Customers
User Persona: Data analysts, business professionals, Excel users, automation enthusiasts.
Occupation: Data analysts, automation specialists.
Alternatives
View all Without VBA alternatives →
Unique Features
AI-powered data transformation and analysis
Forecast generation without coding
Custom macro creation
Automated workflow capabilities
User Comments
Saves me so much time and effort in Excel tasks!
Impressed by the accurate forecasts generated.
Great tool for automating Excel workflows.
Easy to use even for non-coders.
Highly recommended for boosting productivity in Excel.
Traction
Currently at 10k users milestone.
Recent increase in monthly active users by 30%.
Featured in reputable tech magazines.
Market Size
$12.26 billion valuation of the Business Intelligence and Analytics market in 2021.
Increasing demand for AI-powered data tools like Without-VBA.