What is Playbooks by Abbot?
Abbot can automate many common Customer Success tasks like checking in with customers, managing trials, collecting NPS and CSAT scores, and more with our newest feature, Playbooks. Playbooks can be easily created using our drag and drop editor!
Problem
Customer Success teams spend significant time on manual tasks such as following up with customers, managing trial periods, and collecting feedback through NPS and CSAT scores, which diverts attention from building deeper customer relationships.
Solution
Abbot offers a feature called 'Playbooks' which is a dashboard tool allowing users to automate common Customer Success tasks like checking in with customers, managing trials, collecting NPS and CSAT scores, utilizing a simple drag and drop editor.
Customers
Customer Success Managers, startups, and SMEs looking to enhance efficiency in customer relationship management.
Unique Features
The drag and drop editor for creating playbooks is unique, enabling easy setup of automation for customer success tasks.
User Comments
Users appreciate the ease of automation for Customer Success tasks.
The drag and drop feature is highly praised for its simplicity and efficiency.
Playbooks have significantly reduced manual workloads.
Users report better engagement with customers due to freed-up time.
Some wish for more customization options within the editor.
Traction
As of the latest check, specific traction data such as number of users, MRR, or funding was not readily available.
Market Size
The global customer success platforms market size was $1.1 billion in 2021 and is expected to grow at a CAGR of 20.4% from 2022 to 2030.
