What is Help.center?
Help.center is a self-serve support tool powered by chatGPT to help you reduce customer support tickets. 📖 AI automatically learns the knowledgebase articles to generate simple and instant customer answers. 🤖 You can improve the AI answers from user feedback!
Problem
Companies struggle with high volumes of customer support tickets, leading to increased workload for support teams and longer wait times for customers. High volumes of customer support tickets
Solution
Help.center is a dashboard that leverages chatGPT to provide a self-serve support tool. It reduces customer support tickets by learning from existing knowledge base articles to generate simple and instant customer answers. Leverages chatGPT to reduce customer support tickets
Customers
Customer support teams, small to medium-sized businesses, and e-commerce platforms looking for efficient ways to handle customer inquiries and reduce support ticket volumes. Customer support teams, small to medium-sized businesses, and e-commerce platforms
Unique Features
Utilizes chatGPT's learning capabilities to continuously improve answer quality based on user feedback, offering personalized and instant support responses.
User Comments
Users appreciate the reduction in support tickets.
Positive feedback on the quality of AI-generated responses.
Ease of integration mentioned by several users.
Improvement in customer satisfaction noted.
Requests for more customization options in AI responses.
Traction
Specific traction data such as the number of users, MRR, or recent feature updates were not available up to my last knowledge update in April 2023.
Market Size
Global customer service software market was valued at approximately $10.93 billion in 2021
