What is Open Ticket AI?
Open Ticket AI is an AI copilot for your support desk. It automatically categorizes, routes, and drafts responses for tickets. Eliminate backlogs, slash response times, and free your team for high-impact work. Stop sorting, start solving.
Problem
Support teams manually handle customer tickets, manually categorizing, routing, and drafting responses, leading to inefficiencies like backlogs, delayed resolutions, and high workload.
Solution
AI copilot tool that automatically categorizes, routes, and drafts responses for support tickets, integrating with existing help desks to streamline workflows and reduce response times.
Customers
Customer support agents, support team managers, and SaaS companies handling high ticket volumes.
Unique Features
End-to-end automation of ticket processing, real-time prioritization based on urgency, AI-generated response drafts with brand-aligned tone, and seamless integration with support platforms like Zendesk.
User Comments
Cut response time by 50%
Reduced ticket backlog overnight
AI drafts match our brand voice
Easy to integrate with our help desk
Freed team for complex issues
Traction
Launched on ProductHunt in 2024 with 500+ upvotes
Integrated with Zendesk and Freshdesk
Used by 1K+ teams including SaaS startups
Market Size
The global customer experience software market is valued at $20.3 billion (Grand View Research, 2023), with AI-powered support tools growing at 25% CAGR.
