What is Fullview?
Fullview empowers customer support teams with cobrowsing, in-app screen control & session replays to guide users through support requests and get better insights into their issues. Slash customer support time in half!
Problem
Customer support teams often struggle with understanding user issues due to lack of real-time interaction and insight, leading to longer resolution times and frustration for both support agents and users. Understanding user issues and longer resolution times are the key drawbacks.
Solution
Fullview is a tech platform that offers cobrowsing, in-app screen control, and session replays to enable customer support teams to guide users through support requests effectively and gain better insights into their issues, aiming to reduce customer support time by half.
Customers
Customer support teams in tech companies or any businesses that provide online services and require a real-time support system to troubleshoot user problems are the primary user persona.
Unique Features
The unique offerings include real-time cobrowsing and in-app screen control for live support, combined with the ability to replay user sessions for detailed issue analysis.
User Comments
Users appreciate the significantly reduced support resolution time.
Positive feedback on the intuitive interface and ease of implementation.
The cobrowsing feature is highlighted as particularly effective for real-time problem solving.
Some mention the session replays are invaluable for understanding recurring issues.
A few comments suggest a desire for more customization options.
Traction
Unfortunately, specific traction data such as number of users, MRR, funding, or newly launched features hasn't been directly accessible. Further detailed research beyond this context is required to provide precise numbers.
Market Size
The customer service software market is expected to reach $32 billion by 2027, growing at a CAGR of 12.4% from 2020 to 2027.
