What is Zight Customer Support Hub?
Speed up support with screen recordings, GIFs & screenshots in Zendesk, request videos from customers, and get AI-powered summaries & SOPs. Join the waitlist for our new Record Video feature—faster replies, happier customers!
Problem
Customer support teams currently rely on text-based communication to resolve tickets, leading to slower resolution times, miscommunication, and lower customer satisfaction due to the lack of visual context.
Solution
A customer support hub tool integrated with Zendesk that enables teams to create and share screen recordings, GIFs, and screenshots, request videos from customers, and generate AI-powered summaries and SOPs to streamline workflows.
Customers
Customer support teams and support managers in SaaS, tech, or e-commerce companies who handle high ticket volumes and prioritize faster resolution and customer experience.
Unique Features
Combines visual documentation (recordings/GIFs/screenshots) with AI summarization directly in Zendesk, a 'Record Video' feature for proactive customer requests, and automated SOP creation to standardize resolutions.
User Comments
Reduces ticket resolution time by 50%
AI summaries save hours weekly
Video context eliminates miscommunication
Seamless Zendesk integration
Waitlisted for new Record Video feature
Traction
Newly launched with a waitlist for its Record Video feature; positioned as an evolution of Zight (formerly CloudApp), which had 4M+ users and $5M+ ARR prior to pivoting.
Market Size
The global $22 billion customer experience software market (Statista, 2023), driven by demand for AI-enhanced support tools.
