Velixa - AI-Powered ITSM Assistant
Automate IT support & workflows with AI - 24/7
# Workflow ManagementWhat is Velixa - AI-Powered ITSM Assistant?
Velixa.ai is your intelligent ITSM assistant, delivering real-time AI support in Microsoft Teams and Slack. It automates ticketing, unifies data, and streamlines workflows - helping IT teams resolve issues faster and focus on high-impact work.
Problem
Users rely on traditional IT service management systems that involve manual ticketing processes and fragmented data management, leading to delayed issue resolution, inefficient workflows, and reduced productivity for IT teams.
Solution
A SaaS tool integrated with Microsoft Teams and Slack that enables IT teams to automate ticketing, unify data sources, and streamline workflows using AI. Users can resolve issues via real-time chat and automate repetitive tasks.
Customers
IT support teams, help desk managers, and sysadmins in medium-to-large enterprises needing faster issue resolution and workflow automation.
Unique Features
AI-powered 24/7 support in collaboration platforms (Teams/Slack), automatic unification of IT data sources (tickets, KBs, logs), and no-code workflow automation.
User Comments
Saves time on ticket triage
Improves cross-team collaboration
Reduces manual workload
Seamless integration with Teams/Slack
Real-time issue resolution
Traction
Launched on ProductHunt (exact metrics unspecified); positioned as a novel AI solution in the $6B+ ITSM market.
Market Size
The global IT service management market is projected to reach $6.83 billion by 2026, driven by AI adoption and workflow automation demands (MarketsandMarkets, 2021).
