What is TWT Chat?
TWT Chat unifies customer support, team communication, and growth in one dashboard. Reach users across web, apps, and social instantly. Use AI-powered suggestions, smart routing, and automation to boost efficiency. Track visitor behavior and context in real time for higher conversions. Support 100+ languages with built-in translation. Seamlessly connect with the full TWT suite—chat, community, mail, and more—for a truly all-in-one experience.
Problem
Users rely on multiple disjointed tools for customer support, team communication, and visitor behavior tracking, leading to inefficient workflows, delayed responses, and lower conversion rates.
Solution
A unified AI-powered support dashboard enabling global teams to manage customer interactions across web, apps, and social media with AI suggestions, smart routing, automation, and real-time behavior tracking. Supports 100+ languages via built-in translation and integrates with TWT’s ecosystem (chat, community, mail).
Customers
Customer support teams, global SaaS companies, and product managers seeking centralized multilingual support and real-time analytics.
Unique Features
Combines chat, automation, and analytics in one platform; supports 100+ languages natively; integrates with TWT’s broader suite (mail, community); real-time visitor context tracking.
User Comments
Boosts response efficiency with AI suggestions
Eliminates language barriers via auto-translation
Simplifies cross-platform support management
Improves conversion tracking with real-time analytics
Seamless integration with other TWT tools
Traction
1,000+ teams onboarded (self-reported), $50k MRR (estimated), integrated with 20+ platforms (e.g., Slack, Shopify), founder has 1.2K followers on X.
Market Size
The global live chat software market is valued at $1.5 billion in 2024, growing at 7.5% CAGR (Grand View Research).
