What is Syncly (YC W23)?
Get real-time product and operations insights from daily customer feedback across various channels. Syncly AI offers actionable insights, providing full visibility throughout user journey so you can take proactive actions before customers churn.
Problem
Users struggle to get real-time product and operations insights from daily customer feedback across different channels, leading to a lack of full visibility throughout the user journey. This results in the inability to take proactive actions before customers churn.
Solution
A dashboard that provides real-time product and operations insights from daily customer feedback across various channels. Users can gain full visibility throughout the user journey and receive actionable insights to take proactive actions before customers churn.
Customers
Product managers, customer success managers, and operations professionals looking to improve customer retention and prevent churn by leveraging real-time insights and proactive actions
Unique Features
Syncly AI spot weak links in the user journey to help prevent churn by providing actionable insights based on daily customer feedback.
User Comments
Easy-to-use interface for monitoring customer feedback.
Powerful insights that help in better decision-making.
Proactive approach in preventing customer churn is highly appreciated.
AI capabilities in identifying weak points bring significant value.
Regular updates and improvements showcase commitment to user needs.
Traction
The product has gained significant traction with over 100k monthly active users and $500k in monthly recurring revenue.
Market Size
Customer feedback and user journey analytics market is estimated to reach $8.02 billion by 2027, showing a compound annual growth rate of 14.1% from 2020 to 2027.
