What is SurveySensum- AI Text Analytics Software?
SurveySensum’s AI Text Analytics Software helps you analyze 10,000+ open-ended responses in minutes. Powered by machine learning, it detects sentiment, themes, and recurring issues from chats, reviews, emails, and calls — with up to 99% accuracy.
Problem
Users manually tagging and analyzing open-ended customer feedback from surveys, reviews, chats, and emails face time-consuming, inefficient processes that struggle with large volumes and accuracy limitations.
Solution
AI-powered text analytics platform enabling users to analyze customer feedback using machine learning (ML) to auto-detect sentiment, themes, and recurring issues. Example: Process 10,000+ responses in minutes with 99% accuracy.
Customers
Product Managers, Customer Experience Managers, Market Researchers, and Data Analysts who need scalable, real-time insights from customer feedback across channels.
Unique Features
ML models auto-categorize feedback, detect sentiment (positive/negative/neutral), and identify emerging themes without manual rules. Processes unstructured data from multiple sources (chats, emails, surveys) in one dashboard.
User Comments
Saves hours by automating text analysis
High accuracy in sentiment detection
Handles massive datasets effortlessly
Identifies critical issues automatically
Unifies feedback from diverse channels
Traction
Analyzes 10,000+ responses in minutes with 99% accuracy; featured on ProductHunt as a top AI analytics tool.
Market Size
The global text analytics market was valued at $6.5 billion in 2022 (Grand View Research).
