What is SupportEngine?
SupportEngine delivers a comprehensive solution for managing support tickets, projects, and team collaboration. Built for small businesses, freelancers and startups. SupportEngine is a self-hosted PHP/MySQL solution you install on your own server.
Problem
Users rely on separate systems for support tickets and project management, leading to inefficient workflows, higher costs, and lack of integration between tools.
Solution
A self-hosted PHP/MySQL tool that combines support ticket management and project collaboration, enabling users to centralize communication, track tasks, and streamline team workflows in one platform.
Customers
Small businesses, freelancers, and startups seeking affordable, customizable, and privacy-focused solutions for client support and internal project coordination.
Unique Features
Integrated support ticket and project management system, self-hosted deployment for data control, and a unified interface for team collaboration.
User Comments
Simplifies client support and project tracking
Cost-effective alternative to SaaS tools
Easy self-hosting setup
Customizable for specific workflows
Ideal for small teams
Traction
Launched on ProductHunt with 80+ upvotes, positioned as a niche solution for self-hosted enthusiasts; no explicit revenue or user count disclosed.
Market Size
The global customer support software market is projected to reach $26.1 billion by 2027 (MarketsandMarkets, 2023).
