What is Spokk?
Spokk lets you collect and reply to customer feedback for your business. Once submitted, a public review will be generated using AI. You can ask your customers to post this review on your review platform of choice (Google My Business, Trustpilot, G2, etc.).
Problem
Businesses struggle to gather and manage customer feedback effectively, leading to missed opportunities to improve products/services and enhance customer satisfaction.
Solution
Spokk is an AI-powered feedback management tool that allows businesses to collect, manage, and respond to customer feedback. Once feedback is submitted, Spokk generates a public review that can be posted on various platforms such as Google My Business, Trustpilot, G2, etc.
Customers
The primary users are business owners, product managers, and customer service teams across various industries looking to improve their products/services through customer insights.
Unique Features
Its unique ability to automatically generate public reviews from private customer feedback using AI differentiates it from traditional feedback management tools.
User Comments
The product's actual user comments are unavailable without specific data; however, users likely appreciate the ease of collecting and utilizing feedback to improve their business presence online.
Traction
Specific traction metrics (user numbers, MRR, etc.) for Spokk are not provided in the available information.
Market Size
The global customer feedback software market size was valued at $8.3 billion in 2022.
