What is Spiral?
Ask our AI Agent anything across your customer reviews, support chats, calls, and surveys; get root causes by version, device, and plan - with proactive alerts before issues get expensive.
Problem
Users manually analyze customer feedback from reviews, support chats, calls, and surveys, which is time-consuming and lacks cross-channel trend identification, often missing critical issues before they escalate.
Solution
AI-powered analytics dashboard enabling users to analyze customer feedback across multiple channels, identify root causes by version/device/plan, and receive proactive alerts, e.g., detecting recurring complaints about a specific app feature.
Customers
Product managers, customer support leads, and CX teams in SaaS or e-commerce companies who need actionable insights from fragmented user feedback to prioritize product updates and reduce churn.
Unique Features
Cross-source analysis (reviews, chats, calls, surveys), version/device-specific root cause detection, and automated alerts for emerging issues before they impact revenue.
User Comments
Saves 10+ hours weekly on data aggregation
Identified a billing bug affecting 15% of premium users
Alerts prevented a major churn event
Intuitive interface for non-technical teams
Limited CRM integrations
Traction
Launched v2.0 with real-time alerting in Q1 2024
Used by 500+ teams including 3 public SaaS companies
Founder has 3.2K LinkedIn followers
Exact revenue undisclosed but growing 40% MoM
Market Size
The global customer experience analytics market was valued at $10.2 billion in 2023 (Grand View Research), with SaaS companies spending 7-15% of revenue on CX tools.
