Request Video + Data Log Collection
Resolve issues faster with request video and real-time logs
# Video RecordingWhat is Request Video + Data Log Collection?
Zight makes it easier for teams to quickly understand and resolve user issues. Each Request Video includes session logs like browser, OS, and network details, giving full context so you can confirm bugs, troubleshoot faster, and deliver clearer solutions.
Problem
Users struggle to quickly diagnose and resolve technical issues due to fragmented communication channels and lack of contextual data in traditional troubleshooting methods. Time-consuming back-and-forth communication and incomplete issue context delay resolutions.
Solution
A video collaboration tool that combines screen recordings with embedded session logs (browser, OS, network details) to provide full context. Users can create Request Videos to showcase bugs in real-time, enabling faster troubleshooting.
Customers
Customer support teams, product managers, QA engineers, and developers in tech companies or SaaS platforms needing detailed issue replication and context sharing.
Unique Features
Seamless integration of video recordings with real-time system logs, eliminating the need for separate data collection tools. Combines visual proof with technical metadata for 360° issue visibility.
User Comments
Reduces troubleshooting time by 50%
Eliminates guesswork with auto-captured logs
Improves cross-team collaboration
Simplifies bug reporting for non-technical users
Enhances customer trust with visual proof
Traction
Used by 400,000+ teams (as of 2024), $5M+ ARR, integrated with Jira, Slack, and Figma. Parent company (Zight) has 5M+ total users across products.
Market Size
The global customer experience management market, which includes troubleshooting tools like Zight, is valued at $13.6 billion in 2024 (MarketsandMarkets).
