What is Record 3.0?
Record is a Customer Support layer built for B2B Saas that automates the resolution process using AI. Records collect, visualize, investigate, and provide insights on user sessions and logs while creating one source of truth for collaboration.
Problem
B2B SaaS companies often have complex user sessions and logs, making it difficult to identify, investigate, and resolve customer issues efficiently. The inefficient resolution process and lack of a unified source of truth hinder collaboration and customer support.
Solution
Record is a Customer Support layer for B2B SaaS that leverages AI to automate the issue resolution process. It enables companies to collect, visualize, investigate, and provide insights on user sessions and logs, effectively creating a single source of truth for improved collaboration.
Customers
The primary users of Record are customer support teams, IT and support engineers, and management personnel in B2B SaaS companies, who oversee customer support operations and are responsible for maintaining high levels of customer satisfaction.
Unique Features
Record automates the resolution process using AI, integrates seamlessly to collect and visualize user sessions and logs, and facilitates collaboration by creating one source of truth for all customer support-related issues.
User Comments
Users appreciate the AI-driven automation for issue resolution.
Effective visualization of user sessions and logs is highly valued.
The single source of truth concept significantly improves collaboration.
Some users experienced a steep learning curve initially.
Overall, users report improved efficiency in customer support.
Traction
Not enough data available from Product Hunt and the product’s website to quantify traction such as number of users, revenue, or financing.
Market Size
The global customer experience and relationship management market, which B2B SaaS customer support tools are a part of, is expected to reach $81.5 billion by 2025.
