What is Really Simple Support?
Really Simple Support is a really simple concept. It's a helpdesk / customer support tool aimed squarely at makers, indie hackers and early stage startup teams. It has everything you need, no usage limitations and simple affordable pricing.
Problem
Users (makers, indie hackers, early-stage startups) currently rely on complex or expensive customer support tools. Complex interfaces, high costs, and usage limitations hinder their ability to manage support efficiently.
Solution
A helpdesk/customer support tool designed for simplicity and affordability. Users can handle support requests via email, manage FAQs, and customize workflows. No usage limits and flat-rate pricing cater to small teams and bootstrapped projects.
Customers
Makers, indie hackers, and early-stage startup teams (1-10 members) seeking an uncomplicated, cost-effective solution to manage customer interactions without scaling barriers.
Unique Features
All-in-one essentials (ticketing, FAQs, automation), transparent flat-rate pricing, no per-user or usage limits, and lightweight integration via email-forwarding (no complex API setup).
User Comments
Affordable for bootstrapped teams, easy email-based setup, sufficient core features, no hidden fees, ideal for startups scaling support.
Traction
Launched on ProductHunt in 2023. Exact revenue/user metrics unspecified, but positioned as a ‘launching soon’ product targeting the $12B+ customer support software market.
Market Size
The global customer support software market is valued at $12.1 billion in 2023 (Grand View Research), driven by SMEs and startups adopting cost-efficient tools.
