What is Real-Time Call Center AI?
Reduce call handle time by 30% with AI assistant. Real-time suggestions for call center agents based on your company knowledge base.
Problem
Call center agents struggle to handle calls efficiently and to provide accurate information to the customers, resulting in long call times and decreased customer satisfaction.
Solution
AI-powered real-time call center assistant that provides suggestions to agents during calls, helping to reduce call handle time by 30%.
Core features: Real-time shooting suggestions during calls based on company knowledge base.
Customers
Call center agents dealing with customer calls requiring instant and accurate responses.
Unique Features
Real-time AI-powered call assistance during live calls.
User Comments
Helps me provide accurate information quickly.
Great tool for reducing call handle time.
Saves me time looking up information during calls.
Improves customer satisfaction with prompt responses.
Easy to use and integrates seamlessly.
Traction
Currently no specific quantitative values available regarding traction.
Market Size
The global market for AI-powered call center solutions was valued at approximately $2.3 billion in 2021.
