What is Product Intelligence?
You know exactly what customers need but struggle to convince your Product and Engineering teams. Building that proof means hours of manual work. Product Intelligence automates the feedback cycle, so you can turn support tickets into evidence-backed feature requests.
Problem
Users manually process customer support tickets to identify and advocate for feature requests, which requires hours of manual work and causes a struggle to convince Product and Engineering teams due to lack of structured evidence.
Solution
A Product Intelligence dashboard that automatically analyzes support tickets, generates prioritized feature requests backed by data, and provides actionable insights to streamline cross-team alignment. Example: Aggregating ticket themes into evidence-backed reports.
Customers
Customer Support Managers, Product Managers, and Engineering Leads in mid-to-large SaaS companies handling high ticket volumes.
Unique Features
AI-driven categorization of support tickets into feature requests, integration with CRM/ticketing systems (e.g., Zendesk), and automated prioritization based on customer feedback frequency.
User Comments
Saves hours per week on manual analysis
Improves alignment between support and product teams
Makes data-driven prioritization easier
Reduces internal conflicts over feature requests
Enhances customer-centric product roadmaps
Traction
Launched in 2023, featured on ProductHunt with 1.2k+ upvotes. Used by 500+ companies, including startups and enterprises. Founder has 3.5k+ followers on LinkedIn.
Market Size
The global customer feedback software market is projected to reach $22.5 billion by 2025 (Grand View Research, 2023).
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