What is OneReply.ai?
OneReply.ai - Shopify AI-Agent ✅ Connect your Shopify store ✅ Train AI agent on your products/store info ✅ Connect the agent to WhatsApp ✅ Your customers can now talk to it and places orders, gets order info, escalate to human support if needed.etc
Problem
Shopify store owners manually handle customer inquiries on platforms like WhatsApp, leading to slow response times, potential errors, and scalability limitations.
Solution
AI customer service tool where users automate WhatsApp-based order management, support, and escalation via Shopify-integrated AI agent. Examples: auto-reply to order status queries, process payments, and transfer complex issues to human agents.
Customers
Shopify store owners (especially SMBs) managing high volumes of customer interactions via WhatsApp, typically aged 25-45, tech-savvy, and focused on operational efficiency.
Unique Features
Direct Shopify-WhatsApp integration with real-time order/payment processing + AI trained on specific store data + seamless human agent handoff.
User Comments
Reduces customer service workload by 50%
Handles 80% of routine inquiries autonomously
Easy Shopify integration
24/7 order tracking improves customer satisfaction
Occasional hiccups in complex query handling
Traction
Newly launched (as per Product Hunt post), 1,200+ Shopify stores signed up in first month, featured in 3 e-commerce newsletters
Market Size
Global $72 billion e-commerce customer service software market (Statista 2023), with 15% CAGR projected for AI-powered solutions
