What is Nightfall AI for Zendesk?
Nightfall is the first AI-powered data leak prevention (DLP) solution for Zendesk. Discover sensitive data in support tickets and files. Automatically find and remove PII, PCI, and API keys, reducing the risk of breach and simplifying compliance.
Problem
Companies using Zendesk to manage customer interactions struggle to identify and protect sensitive data like Personally Identifiable Information (PII), Payment Card Information (PCI), and API keys within support tickets and files. This leads to increased risks of data breaches and non-compliance with data protection regulations.
Solution
Nightfall is an AI-powered Data Leak Prevention (DLP) solution designed specifically for Zendesk. It automatically detects and redacts sensitive information in support tickets and attached files, aiding businesses in reducing the risk of data breaches and ensuring compliance with data protection laws.
Customers
Zendesk users ranging from customer service representatives to IT security teams in organizations of all sizes, especially those in industries like healthcare, finance, and e-commerce, where data protection compliance is crucial.
Unique Features
Nightfall is unique because it is the first AI-powered DLP solution tailored for Zendesk, offering automatic detection and redaction of sensitive data in support tickets and files, thereby streamlining compliance processes.
User Comments
Highly effective at preventing data exposure.
Simplifies compliance efforts significantly.
User-friendly interface and easy to integrate.
Reduces manual workloads for teams.
Trustworthy and reliable service.
Traction
Unfortunately, specific details regarding Nightfall's traction such as number of users, revenue, or recent funding are not publicly available.
Market Size
The global Data Loss Prevention (DLP) market size was $1.24 billion in 2019 and is expected to grow at a CAGR of 23.5% from 2020 to 2027.
