What is Minute Call?
Book offshore customer support agents with flexible monthly subscriptions. -Save up to 60% in costs -Adapt to demand seasonality -Cover weekends or absences with our Express plan
Problem
B2C companies managing customer support in-house or with traditional outsourcing face high operational costs and inflexibility in scaling teams based on demand fluctuations.
Solution
A customer service outsourcing platform offering flexible monthly subscriptions to access offshore agents. Users can scale support teams dynamically, cover peak seasons/absences via an Express plan, and save costs with AI-augmented CX.
Customers
Customer Support Managers, E-commerce Operations Managers, and startups needing cost-effective, scalable customer service solutions.
Unique Features
Combines offshore human agents with AI tools for CX optimization, offers pay-as-you-go Express plan for urgent staffing needs, and guarantees up to 60% cost savings.
User Comments
Reduced customer service costs significantly
Easy to scale agents during holidays
Reliable coverage for 24/7 support
AI integration improved response accuracy
Flexible plans adapt to business needs
Traction
Launched on ProductHunt in 2024, featured Express plan for urgent staffing, exact MRR/user metrics not publicly disclosed.
Market Size
The global customer service outsourcing market was valued at $92.5 billion in 2022 (Grand View Research).
