What is MindX Service AI ?
MindX Service AI is a human-grade, fully agentic AI that handles customer queries across chat and email. It auto-resolves 80% of tickets, boosts agent productivity by 20%, and delivers 24/7 support without hiring more staff.
Problem
Users manually handle customer queries across chat and email, leading to delayed responses, inconsistent quality, and high operational costs
Solution
AI customer support tool enabling auto-resolution of 80% of tickets via agentic AI, integrating with chat/email platforms to provide instant replies and reduce agent workload
Customers
Customer support teams, support managers, and CXOs in mid-to-large companies handling high ticket volumes
Unique Features
Fully autonomous decision-making AI (agentic system), unified chat/email processing, real-time escalation of complex cases, continuous learning from interactions
Traction
Claims 80% auto-resolution rate and 20% agent productivity boost per description (no public MRR/user stats available)
Market Size
Global customer service software market valued at $21.1 billion in 2023 (Grand View Research)
