What is Inline Help?
Turn your knowledge base into an in-app self-service tool. Users can access 'Explain This' for instant answers anywhere, tooltips, chatbot, submit tickets, browse knowledge effortlessly, and more — all ensuring an exceptional customer experience.
Problem
Users often experience frustration and delays when seeking help or answers within an app, leading to a poor customer experience due to difficulty in accessing instant help and navigating knowledge bases.
Solution
Inline Help transforms your knowledge base into an in-app self-service tool, including features like 'Explain This' for instant answers, tooltips, chatbot, ticket submission, and knowledgeable browsing to ensure an exceptional customer experience.
Customers
The primary users are likely to be customer support teams, product managers, and businesses looking to enhance their in-app customer support and self-service capabilities.
Unique Features
The integration of 'Explain This' for on-the-spot answers within apps, comprehensive support from tooltips to chatbot interactions, and seamless knowledge base navigation make this solution distinct.
User Comments
User comments are not provided in the given information.
Traction
Specific traction data such as number of users, revenue or financing is not provided based on the given information.
Market Size
The size of the global customer experience management market is projected to grow from $7.8 billion in 2020 to $14.5 billion by 2025, at a CAGR of 13.3% during the forecast period.
