What is Helios CX?
Mide NPS, CSAT y feedback continuo en toda tu cartera y conviértelo en acciones comerciales para reducir churn, mejorar la retención y acelerar el crecimiento B2B.
Problem
Users currently rely on fragmented methods to collect customer feedback (NPS, CSAT) and struggle to convert insights into actionable strategies, resulting in higher customer churn and slower B2B growth.
Solution
A SaaS platform where users can measure NPS, CSAT, and continuous feedback across client portfolios, analyze data via dashboards, and trigger automated workflows to reduce churn and boost retention. Example: Automate feedback collection via surveys and assign follow-up tasks to account managers based on responses.
Customers
Account Managers, Customer Success Managers, and Growth Managers in B2B companies (e.g., SaaS, fintech) with large client portfolios seeking to retain customers and drive expansion.
Unique Features
End-to-end integration of feedback collection, analytics, and action-oriented workflows (e.g., automated alerts for at-risk clients, retention campaign recommendations).
User Comments
Simplifies feedback aggregation across clients
Identifies churn risks proactively
Lacks integrations with some CRMs
Customizable dashboards are valuable
Reduces manual follow-up tasks
Traction
Launched in 2023; 150+ B2B companies as clients (self-reported on PH), founder has 2.3K followers on LinkedIn.
Market Size
The global customer experience (CX) management market is projected to reach $14.3 billion by 2029 (MarketsandMarkets, 2023), driven by B2B demand for retention tools.
