Heap.chat - Feedback Chat Made Easy
Feedback tool with real-time chat & auto-translation support
# Customer Service AssistantWhat is Heap.chat - Feedback Chat Made Easy?
A lightweight, plug-n-play feedback chat tool for web & mobile apps with built-in auto-translation. Talk to users globally in their own language. Easy to set up, free for early adopters, and built to help you connect better with your customers.
Problem
Users struggle with gathering real-time feedback across language barriers using separate translation tools and fragmented chat systems, leading to inefficient communication and delayed responses.
Solution
A lightweight, plug-n-play feedback chat tool enabling real-time multilingual communication via auto-translation. Example: Embeddable widget for web/mobile apps that translates messages instantly.
Customers
Product managers, customer support teams, and UX researchers at global SaaS companies or startups needing seamless cross-language user feedback.
Unique Features
Built-in auto-translation for 100+ languages, zero-code integration, and unified chat interface for web/mobile apps.
User Comments
Saves time by eliminating manual translation workflows
Easy setup with just a few lines of code
Improves response rates from non-English users
Free tier is great for small teams
UI could be more customizable
Traction
Launched on ProductHunt 2 days ago with 180+ upvotes
Free for early adopters (pricing page shows $29/month plan upcoming)
Integrated into 50+ beta apps pre-launch per founder's X post
Market Size
The global $22.3 billion customer feedback software market (Grand View Research 2023) is growing at 15.6% CAGR, driven by demand for multilingual solutions.
