What is Freshdesk AI by Caffeinated CX?
Support reps using Caffeinated CX on Freshdesk resolve 3x as many tickets in the same amount of time. Free 7 day trial.
Problem
Support representatives on Freshdesk facing inefficiencies and low productivity, resulting in a slower ticket resolution process.
Solution
A Freshdesk integration named Caffeinated CX, which utilizes AI to significantly enhance the performance of support teams by allowing them to resolve 3x as many tickets in the same amount of time.
Customers
Customer support representatives who use Freshdesk for ticket management and resolution.
Unique Features
The integration directly boosts ticket resolution efficiency, enabling reps to handle three times the volume without increasing hours worked.
User Comments
Users appreciate the significant productivity boost.
Noted improvements in ticket handling capacity.
Positive feedback on ease of integration.
Enhances user satisfaction through faster resolutions.
Some interest in expanding features beyond Freshdesk.
Traction
The product offers a free 7-day trial, suggesting confidence in its ability to prove its value quickly.
Market Size
With the global customer service software market expected to reach $32.3 billion by 2027, the demand for efficiency-enhancing solutions like Caffeinated CX is significant.
