What is DotHelp?
Dothelp is a support ticket system for teams, SaaS, and ClickUp. It offers a dedicated support portal, email ticket collection, custom forms, knowledge base, workflow automation, and integrations with ClickUp and Slack to streamline customer support.
Problem
The current situation for users dealing with support tickets involves managing these tasks manually through multiple systems or inefficient tools.
Managing tasks through multiple systems leads to inefficiencies, higher chances of error, and slower response times impacting customer satisfaction.
Solution
A dedicated support ticket system dashboard
With this dashboard, users can effectively manage support tickets by collecting emails, using custom forms, automating workflows, and integrating with other platforms. It includes capabilities like a knowledge base and integrations with ClickUp and Slack.
Manage support tickets by collecting emails, using custom forms, and automating workflows
Customers
Customer service teams, team leaders, and managers in SaaS companies or organizations using project management tools like ClickUp; they often handle multiple support queries and need efficient systems to streamline these operations.
Unique Features
Integration with ClickUp and Slack
Customizable forms and dedicated support portal
Automation of workflows to enhance efficiency
User Comments
Users appreciate the integration with popular platforms like ClickUp and Slack.
The automation features are highly valued for improving efficiency.
The system's user-friendly interface is frequently praised.
Some users desire more customization options for forms.
Several comments highlight the improvement in response times.
Traction
Recently launched with critical features like ClickUp and Slack integration
Rapid early adoption reflecting in increased user satisfaction
Market Size
The global helpdesk automation market size was valued at $9.94 billion in 2019 and is expected to reach $23.51 billion by 2027, growing at a CAGR of 12.5% from 2020 to 2027.
