What is Document360 2.0?
Document360 2.0 is powered by AI called Eddy that transforms your knowledge experience. With a redesigned dashboard, intuitive block editor, and customization hub. It elevates content creation and offers real-time analytics and instant sync integration.
Problem
Teams and customers often find it challenging to locate, understand, and utilise knowledge bases effectively, leading to decreased productivity and satisfaction. The traditional knowledge bases are not intuitive and lack real-time analytics, causing inefficient information retrieval and content creation processes.
Solution
Document360 2.0 is a knowledge base platform powered by an AI named Eddy. It allows for intuitive content creation through a redesigned dashboard and block editor, as well as customization options. The platform also offers real-time analytics and instant sync integration, enhancing the knowledge management experience for both customers and teams.
Customers
The primary users of Document360 2.0 are likely to be customer support teams, product managers, and IT departments. These groups require efficient ways to manage and disseminate knowledge both internally among team members and externally to customers.
Unique Features
AI-powered content suggestions, real-time analytics, an intuitive block editor for easy content creation, a customization hub to personalize the knowledge base, and instant sync integration for seamless information sharing.
User Comments
Improved support response times.
Easier content creation and management.
Increased customer satisfaction.
The intuitive interface saves time.
Real-time analytics provide valuable insights.
Traction
After visiting the product's website, no specific traction metrics like MRR, number of users, or details about financing were found. Detailed traction information might be limited or not publicly disclosed.
Market Size
The global knowledge management market size was valued at $366 billion in 2020 and is expected to grow with a significant CAGR, driven by the increased need for centralized knowledge access and management solutions across various industries.
