What is Diplo?
Imagine an assistant engineer that takes over all the redundant and time consuming operational tasks. Diplo addresses - 📝 Critical RCCA (post mortem) reports in minutes ⌛ Time to resolution for incidents 📚 Manage runbooks 🔎 Internal knowledge search
Problem
Users face challenges in handling critical RCCA reports in a timely manner
Struggles with incident resolution timeframes
Difficulties in managing runbooks effectively
Time-consuming internal knowledge search processes
Solution
Dashboard tool for engineers to automate redundant and time-consuming operational tasks
Generate RCCA reports quickly
Reduce incident resolution times efficiently
Streamline runbook management
Facilitate internal knowledge search
Customers
Engineers and technical teams working in incident management and resolution
IT professionals in charge of handling IT operations
Unique Features
Automation of critical RCCA reports
Efficient incident resolution
Simplified runbook management
Quick internal knowledge search capabilities
User Comments
Saves significant time in our incident resolution processes
Helps keep our operational tasks organized and efficient
The knowledge search feature is a game-changer
The RCCA report generation is impressively fast
Highly recommended for IT teams dealing with incidents regularly
Traction
Over 500 paying customers
Annual recurring revenue of $1.5 million
Continuous product updates and enhancements based on user feedback
Market Size
The incident management software market was valued at $1.32 billion in 2020
