What is Astervis?
Astervis - a modern solution for monitoring and analytics of Asterisk-based contact centers. Optimize operator performance, improve service quality, and control KPIs.
Problem
Users in Asterisk-based contact centers face challenges in monitoring and analyzing their systems effectively. This often leads to inefficiencies in operator performance and service quality. The current situation lacks comprehensive tools for performance tracking, which results in difficulty in controlling KPIs. The drawbacks of this old situation include inefficiencies in operator performance, inadequate service quality control, and lack of thorough KPI management.
Solution
Astervis offers a modern solution in the form of a contact center monitoring and analytics system. Users can optimize operator performance, improve service quality, and control KPIs with it. For example, users can gain insights into call center operations, monitor operator activities in real-time, and generate reports for KPI evaluation.
Customers
Contact center managers, performance analysts, and IT administrators. These users generally have a need for real-time data, performance optimization, and are looking to improve the overall efficiency of customer support operations.
Unique Features
Astervis provides advanced analytics specifically tailored for Asterisk-based systems, offering real-time insights and a comprehensive monitoring solution that directly addresses performance and quality control needs in contact centers.
User Comments
Users appreciate the system's ability to provide detailed analytics.
Many mention the improvement in monitoring capabilities.
Some users have noted the system's user-friendly interface.
There are comments about enhanced efficiency in operator performance.
A few users highlighted the effectiveness in KPI management.
Traction
On Product Hunt, Astervis has gained attention through its unique offering for Asterisk-based systems; however detailed traction metrics such as the number of users or financial specifics were not provided directly in the available data.
Market Size
The global contact center software market size was valued at $20.68 billion in 2021 and is expected to grow at a compound annual growth rate (CAGR) of 21.1% from 2022 to 2030.
