AI + Human Omnichannel CX Platform
Empowering customer support with AI speed and human empathy.
# Social Media AssistantWhat is AI + Human Omnichannel CX Platform?
SolveXtra unifies WhatsApp, Telegram, Instagram, Twitter & Web Chat into a single inbox. AI handles routine queries instantly while human agents step in when empathy matters, boosting CSAT and reducing repeat contacts.
Problem
Customer support teams manage multiple messaging channels (WhatsApp, Telegram, Instagram, etc.) separately, causing fragmented workflows, delayed responses, and inconsistent service quality.
Solution
Omnichannel platform that unifies messaging channels into one inbox + AI automation for routine queries + human agent escalation for complex issues. Example: AI resolves FAQs instantly via WhatsApp while transferring emotional cases to agents.
Customers
Customer support teams and CX managers at mid-sized to large enterprises handling 500+ daily inquiries across 3+ channels.
Unique Features
Blends AI's 24/7 responsiveness with human empathy via automatic context transfer between bots and agents during escalations.
User Comments
Cut response time from 10min to 30sec for 60% cases
CSAT increased by 40% post-implementation
Agents now handle 70% fewer repetitive queries
Easy integration with Shopify/Zendesk
Occasional AI misinterpretation of regional slang
Traction
Integrated 5 major channels (WhatsApp, Instagram, etc.)
Used by 120+ companies including 3 Fortune 500 brands
Founder has 8.2K LinkedIn followers
Market Size
Global customer experience (CX) software market valued at $12.3 billion in 2023 (MarketsandMarkets).
