What is AI Feedback by Amplitude?
Customer conversations are happening everywhere: on X, Reddit, Discord, app reviews, support tickets, and more, and keeping up is nearly impossible. AI Feedback from Amplitude brings all of that feedback together in one place, digests it, and highlights what truly matters. It helps product teams move faster, prioritize the right problems, spot emerging trends, and build features customers actually want based on what they say and what they do.
Problem
Product teams struggle to aggregate and analyze scattered customer feedback from platforms like X, Reddit, Discord, app reviews, and support tickets manually, leading to inefficiencies, missed trends, and delayed responses.
Solution
A product analytics platform that centralizes and analyzes user feedback using AI, enabling teams to prioritize issues, identify trends, and align feature development with customer needs. Core features: AI-driven feedback aggregation, sentiment analysis, and integration of qualitative feedback with behavioral data.
Customers
Product managers, product teams, and startup founders responsible for improving user experience, prioritizing features, and driving customer-centric product decisions.
Unique Features
Combines qualitative feedback (from social media, reviews, etc.) with quantitative user behavior data (via product analytics) to provide holistic insights.
User Comments
Saves hours manually compiling feedback
AI highlights urgent issues effectively
Integrates seamlessly with analytics tools
Helps prioritize customer-requested features
Occasional inaccuracies in sentiment analysis
Traction
Publicly traded company with $100M+ ARR, used by 1,500+ customers including Atlassian and NBC. Raised $150M pre-IPO; founder Spenser Skates has 8K+ followers on X/Twitter.
Market Size
The global product analytics market was valued at $9.3 billion in 2022, projected to reach $18 billion by 2030 (CAGR of 8.7%).
