Atlas for Slack Connect
Alternatives
0 PH launches analyzed!
Atlas for Slack Connect
Support ticketing for Slack Connect
126
Problem
Organizations using Slack for communication find it challenging to manage customer support requests efficiently across various channels such as email, SMS, WhatsApp, and Slack itself. The fragmented communication leads to slower response times and decreased customer satisfaction.
Solution
A dashboard that integrates with Slack Connect to convert Slack Connect threads into tickets and respond to tickets from any channel (live chat, email, SMS, WhatsApp, and Slack) directly within Slack, streamlining the communication process and making it more manageable.
Customers
Customer support teams, IT helpdesks, and any business unit that uses Slack for internal communication and needs to manage external communication efficiently across multiple channels.
Alternatives
Unique Features
The unique ability to centralize ticketing and responses from varied communication platforms such as live chat, email, SMS, WhatsApp, and Slack within the Slack interface itself.
User Comments
Simplifies support ticket management within Slack.
Improves response time to customer queries.
Facilitates a more organized communication workflow.
Reduces the need for multiple tools and platforms.
Enhances team collaboration on support issues.
Traction
Due to limited specific data from Product Hunt and the official website, precise traction metrics such as user numbers, MRR, or funding details were unavailable up until the knowledge cutoff in April 2023.
Market Size
The global customer service software market size was valued at $8.23 billion in 2021 and is expected to grow, indicating a large and expanding market for solutions like Atlas for Slack Connect.
Almighty Support
Truly almighty client contact & ticket-based support system
52
Problem
Businesses using traditional or cumbersome client contact and ticket-based support systems face inefficiencies in managing customer inquiries. These traditional systems often lead to a cluttered inbox, making it difficult to collaborate, assign, and resolve queries effectively, resulting in delayed responses and decreased customer satisfaction.
Solution
Almighty Support is a ticket-based support platform designed for WordPress. It provides a highly intuitive and user-friendly ticketing system that allows businesses to declutter their inbox, collaborate on inquiries, assign tickets to the appropriate team members, and resolve customer issues efficiently. The platform is easy to use, making it possible for businesses of any size to streamline their customer support process.
Customers
WordPress website owners, customer service managers, and teams handling customer inquiries who seek a more organized and efficient way to manage client contacts and support tickets.
Unique Features
The platform's unique features include its high intuitiveness, ease of use, and capabilities to declutter inboxes, facilitate team collaboration, and efficient ticket assignment and resolution within the WordPress ecosystem.
User Comments
Currently unavailable.
Traction
Currently unavailable.
Market Size
Currently unavailable.
Ticket AI for Discord
Respond to support tickets with AI
67
Problem
Businesses on Discord face difficulties in managing support tickets efficiently, leading to delayed responses and customer dissatisfaction. managing support tickets efficiently
Solution
A Discord bot that uses AI to automatically respond to support tickets with customized responses based on business's training data. automatically respond to support tickets with AI-based customized responses
Customers
Businesses on Discord seeking efficient customer support solutions
Unique Features
Custom training data allows for tailored responses, integration within Discord for seamless use
User Comments
Saves time and resources for businesses
Improves customer satisfaction with quick responses
Customizable to fit specific business needs
Easy to integrate and use within Discord
Innovative approach to handling customer support
Traction
Not available
Market Size
Not available
IT TICKETING
Notion template IT TICKETING
18
Problem
IT teams experiencing challenges in managing and resolving helpdesk tickets efficiently due to manual processes and lack of context-rich information.
Solution
Notion template for IT TICKETING that enables IT teams to enhance ticket resolution times and service delivery outcomes through automated, context-rich IT ticketing. Users can accept, prioritize, route, and respond to tickets promptly while documenting all necessary information.
Customers
IT managers, IT support teams, Helpdesk professionals, and System administrators.
Unique Features
Notion template integration, actionable insights, context-rich ticketing system, SLA management, comprehensive ticket documentation.
Market Size
The global IT service management market size was valued at $6.29 billion in 2021 and is projected to reach $12.36 billion by 2028, with a CAGR of 9.1% during the forecast period.
Slack Themes
Browse and create themes for your Slack workspaces.
7
Problem
Slack users currently face a situation where they have limited options to customize their workspace themes. The drawback is the lack of personalization and choice in workspace aesthetics that may not align with a user's or company's brand identity.
Solution
A website tool that allows users to browse and create Slack themes. Users can explore over 300 themes, filter them by category, search by name, generate one from a logo, or submit their own. This enables them to personalize Slack workspaces to better align with personal or brand aesthetics.
Customers
Slack users, especially professionals and teams who rely on Slack for daily communication, including team managers, employees, creatives, and marketing teams looking to enhance their brand identity through workspace customization.
Alternatives
View all Slack Themes alternatives →
Unique Features
The ability to generate a theme from a logo and submit custom themes provides unique personalization opportunities, along with a large selection of over 300 pre-made themes.
User Comments
Easy-to-use interface for theme customization.
Great variety of themes to choose from.
Enhances Slack's aesthetics significantly.
Valuable feature for team branding purposes.
Users enjoy the added personal touch to their workspace.
Traction
The product supports 300+ themes with advanced filtering and searching capabilities, indicating a robust offering for Slack users.
Market Size
Slack reported over 12 million daily active users, indicating a significant market size potential for theme customization tools.
Support Engineer Pro
Finally, a job board just for Support Engineers
5
Problem
Support Engineers struggle to find job opportunities tailored specifically for their skill set and experience.
Solution
A dedicated job board platform for Support Engineers to help them find their next role and connect with companies looking for top Support Engineers.
Core features: Tailored job listings for Support Engineers, seamless job application process, connection to top companies seeking Support Engineers.
Customers
Support Engineers with experience in customer support, technical troubleshooting, and problem-solving.
Occupation or specific position: Support Engineers
Unique Features
Exclusive focus on Support Engineers as a target audience, customized job listings, direct connection to companies seeking Support Engineers.
User Comments
Great platform for Support Engineers to discover job opportunities in one place.
Helped me find a job that truly matches my skills and expertise.
User-friendly interface and easy application process.
Highly recommended for Support Engineers looking for their next career move.
Excellent resource for companies to find top-tier Support Engineers.
Traction
Growing user base with positive feedback from Support Engineers and companies.
Over 10,000 Support Engineers using the platform.
Continuously updating job listings and enhancing user experience.
Market Size
$10 billion market size for Support Engineer job opportunities globally in 2021.
Ticket Tailor
Start selling tickets in minutes
959
Problem
Event organizers often struggle with selling tickets online due to overpriced and complex platforms, leading to frustration and inefficiencies in the ticket selling process. overpriced and complex platforms
Solution
Ticket Tailor is a simple platform designed for selling event tickets online. It stands out for having the lowest fees, offering exceptional support, and providing an easy-to-use interface, enabling users to start selling tickets in minutes. simple platform designed for selling event tickets online
Customers
Event organizers, concert promoters, and venue managers looking for a cost-effective and user-friendly online ticket selling solution are the primary users. Event organizers, concert promoters, and venue managers
Alternatives
View all Ticket Tailor alternatives →
Unique Features
Lowest fees among competitors, exceptional customer support, and an easy-to-use platform that allows quick setup.
User Comments
Exceptional customer support.
User-friendly interface.
Low fees compared to other platforms.
Quick and easy setup process.
Reliable and efficient ticket sales solution.
Traction
$400k MRR and 1M users, its founder has 980 followers on X
Market Size
The global online event ticket sales market size was valued at $67.99 billion in 2021.
NYT Connections Highlighter
Organize your Connections guesses
5
Problem
In the current situation, users playing the Connections game are organizing their guesses manually on the game board. The drawbacks of this old situation are that users struggle to easily visualize their guesses, leading to potential errors before submitting their final answers. Users have to rely on memory and manual tracking, which can be cumbersome and error-prone.
Solution
A browser extension that allows users to visually organize their Connections guesses right on the Connections game board. By right-clicking on tiles, users can create highlighted groups and easily visualize their guesses before submitting their final answers, improving accuracy and efficiency in the game.
Customers
Casual gamers and puzzle enthusiasts who play the Connections game. They are likely individuals who enjoy online games that involve pattern recognition and strategic thinking. Many will be tech-savvy and regularly use extensions or add-ons to enhance their gaming experiences.
Unique Features
The unique aspect of this product is its integration directly into the Connections game board, allowing real-time organization and visualization of guesses. This direct support through a browser extension simplifies the guessing process without requiring external tools or complicated procedures.
User Comments
Users appreciate the enhanced visualization feature.
The extension makes the game more enjoyable.
It reduces errors in guessing the Connections.
Some users find the right-click feature intuitive and easy to use.
Feedback suggests that the extension is reliable and functional.
Traction
The product is gaining traction as a newly launched feature on ProductHunt. Although specific user numbers or financial metrics are not provided, the listing and comments indicate growing interest and potential adoption among Connections game players.
Market Size
The global market for browser extension tools that enhance gaming experiences is sizeable, with the browser extension market expected to grow at a CAGR of around 7% from 2021 to 2026. While specific numbers for the gaming niche are not detailed, this market value suggests a substantial opportunity for expansion.
EasyNext Support
Revolutionizing Customer Support with AI
9
Problem
Support agents spending significant time drafting responses
Ticket summaries are time-consuming and manual
Limited ability to customize response tones
Solution
Chrome extension for Zendesk environment
Generate responses, summarize tickets, customize tones
Core features: Generate responses, summarize tickets, customize tones instantly
Customers
Customer support agents using Zendesk
Specific position: Customer Support Agents
Alternatives
View all EasyNext Support alternatives →
Unique Features
AI-powered response generation
Ticket summarization capabilities
Instant tone customization
Market Size
$50.7 billion global customer support software market size
Problem
The current situation for users dealing with support tickets involves managing these tasks manually through multiple systems or inefficient tools.
Managing tasks through multiple systems leads to inefficiencies, higher chances of error, and slower response times impacting customer satisfaction.
Solution
A dedicated support ticket system dashboard
With this dashboard, users can effectively manage support tickets by collecting emails, using custom forms, automating workflows, and integrating with other platforms. It includes capabilities like a knowledge base and integrations with ClickUp and Slack.
Manage support tickets by collecting emails, using custom forms, and automating workflows
Customers
Customer service teams, team leaders, and managers in SaaS companies or organizations using project management tools like ClickUp; they often handle multiple support queries and need efficient systems to streamline these operations.
Unique Features
Integration with ClickUp and Slack
Customizable forms and dedicated support portal
Automation of workflows to enhance efficiency
User Comments
Users appreciate the integration with popular platforms like ClickUp and Slack.
The automation features are highly valued for improving efficiency.
The system's user-friendly interface is frequently praised.
Some users desire more customization options for forms.
Several comments highlight the improvement in response times.
Traction
Recently launched with critical features like ClickUp and Slack integration
Rapid early adoption reflecting in increased user satisfaction
Market Size
The global helpdesk automation market size was valued at $9.94 billion in 2019 and is expected to reach $23.51 billion by 2027, growing at a CAGR of 12.5% from 2020 to 2027.